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Case study · GlobalData PLC · 2023 – 2024

GlobalData Media Platforms

Product managing a portfolio of B2B media sites, including Sportcal.com and Pharmaceutical-Technology.com.

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Role
Product Manager
Company
GlobalData PLC
Period
March 2023 – February 2024
Domain
B2B media · Data & analytics

Context

GlobalData provides data analytics and insights for a range of industries. I drove engagement, A/B testing, and content delivery for professional audiences across several of its media sites.

What I did

  • Identified emerging trends and competitor activity, leading to the launch of three new features.
  • Launched innovation rankings with design, development, content and marketing, shaped by targeted user research and usability testing.
  • Managed a 15-person development team using Scrum, from roadmap and sprint reviews through to product demos and launch.
  • Managed 200+ backlog items, wrote user stories, and prioritised with RICE.
  • Mapped drop-offs in Contentsquare, identified friction points, and tested targeted UX changes in rapid A/B loops.
  • Ran user interviews and usability testing with clients such as HP and Visa for the GlobalData Marketing Solution CRM product.
  • Built SEO strategy into product development.

How the testing worked

A/B test: conversion
Variant A · original
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Baseline
Winner
Variant B · friction removed
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+30%

Illustration of the method. The +30% is the real result; the two variants shown are examples.

Results

+35%click-through rate from innovation rankings
+25%user retention
+30%conversion after Contentsquare-led UX changes
−10%churn on the Marketing Solution CRM product
−20%development time
£7Mrevenue growth contributed to through SEO

Tools & methods

  • Scrum
  • RICE
  • A/B testing
  • Contentsquare
  • User interviews
  • Usability testing
  • Jira
  • Confluence
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